OUR FOUNDATION
These are not aspirations. They are commitments to our users, to each other, and to the work itself.
Trust is a courageous payment in advance, and the integrity to pay it back. This works in both directions: towards and from our users, and towards and from one another on the team.
Transparency is proactive honesty about things that matter, things that are difficult, and things we'd rather avoid. It is the tool that ensures quality over time, and the foundation of a healthy culture around failure and error.
The obligation to own the results of our actions and to explain them. Fully, honestly, and without deflection.
Accepting the boundaries and values of someone else and actively choosing to be held accountable for honoring them.
A decision that informs our actions and words to show others, through what we do and say, that they are valuable.
Two ways of seeing the same truth:
"The assumption that someone did their best and showing them understanding from that place." - Jupp
"Even when you know they did not do their best — showing them understanding anyway." - Tim